Email Intake
Authorization Issuance
Parcel Dispatch
Warehouse Inspection
Submit your order reference number and reason for return to our operations desk at jamil@bourany.com.
Our support team verifies purchase records and issues a secure return authorization number within 24 hours.
Package the unused item securely in its original packaging and ship it to our designated returns intake facility.
Upon receipt, items undergo standard verification to confirm original condition and packaging integrity.
Category Eligibility Standards
Specific criteria govern returns across our specialized inventory categories.
Pet Apparel & Accessories
Infant Safety Items
Artisan Collections
Must be unworn, unwashed, and free of pet hair, with all original tags attached securely.
Must remain unopened in sealed manufacturer packaging to satisfy strict health and safety guidelines.
Must show no signs of handling or wear, returned in protective containers provided at original delivery.
Automated refund credits processed within five business days of delivery verification.
Contact our operations team directly for prompt support regarding your order.